Terms of Service
Posted 24 Sep 2026.
Operator: HaulBoard LLC (Texas), EIN 42-5162623. Contact: support@haulboardcrm.com.
These Terms govern use of the HaulBoard™ web app, iOS app, Android app, and related sites (the “Service”). By creating an account or using the Service, you agree to these Terms.
1. Decision framing
HaulBoard is a multi-tenant business CRM for U.S. junk-haul and field-service operators (tenants). HaulBoard LLC sells software access. Operators run jobs for their customers.
2. Accounts and eligibility
You must be able to form a contract and use the Service for a business crew, not as a consumer app for children. Keep login credentials secure. Org admins are responsible for crew members they invite.
3. Platform vs tenant
- HaulBoard LLC (platform) provides the software, hosts data you enter, bills the SaaS subscription, and may suspend for breach or legal risk.
- You (tenant / operator) own your customer and job records, set prices, perform hauls, hold local permits, and are responsible for texts and contracts with your customers.
- End-customer (homeowner) privacy requests about job data go to you. Requests about operator accounts HaulBoard controls go to us.
4. SaaS fee (HaulBoard LLC)
The Service subscription is about $19.99/month (plus any disclosed trial). Billing runs on the web via Stripe to HaulBoard LLC. Mobile App Store / Google Play builds do not sell or unlock the subscription with in-app purchase or Play Billing. Manage or cancel subscription in web Settings.
New accounts get a 7-day free trial. We collect a payment method at signup and do not charge it during the trial. The first charge is on day 8 (America/Chicago) unless you cancel in Settings before then. After the trial, the subscription renews monthly until you cancel. Cancel before day 8 means no charge. Cancel after a charge means no refund of that paid month.
5. Job pay (tenant is merchant of record)
If you connect Stripe (Connect Standard, direct charges) or Square (OAuth) so customers pay for junk hauls, you are the merchant of record for those charges. HaulBoard LLC does not take a cut of job payments, is not the merchant of record for job pay, and does not route job pay through Apple IAP or Google Play Billing. Card data for job pay is handled by Stripe or Square on their forms.
6. Acceptable use
No spam or unlawful texts; no fake licenses or paperwork; no accessing other tenants’ data; no probing, scraping, or illegal use. We may suspend or terminate for breach, unpaid SaaS, abuse, or legal risk.
7. SMS / Messages
If the Service opens the device Messages app (for example an sms: link), HaulBoard is not the carrier or SMS seller. You are responsible for consent and messaging laws for texts your crew sends.
8. Data export and account deletion
Export job records you need before closing a workspace. You may delete your operator account in-app (Settings → Delete account) and on the web deletion page. Freezing is not deletion. Org-wide closure may differ from deleting one user — see the Delete account page. Sign in with Apple tokens are revoked when we delete an Apple-signed-in account.
9. Intellectual property
HaulBoard LLC owns the software and branding. You own content and job data you enter (subject to our limited license to host and process it to run the Service).
10. Disclaimers and liability
The Service is provided as-is. We do not warrant uninterrupted service or that jobs, permits, dump tickets, or customer outcomes will succeed. To the fullest extent allowed by law, HaulBoard LLC’s liability for claims arising from the Service is limited to the SaaS fees you paid us in the twelve months before the claim. We are not liable for haul licensing, dump fees, customer disputes, or SMS content your crew sends.
11. Governing law
Texas law governs, excluding conflict rules. Venue: Denton County, Texas, or federal courts as applicable, unless a mandatory consumer rule says otherwise (this product is aimed at business operators).
12. Changes
We may update these Terms. Material changes will be posted and/or noted in-app. Continued use after the effective date means acceptance.
HaulBoard LLC — support@haulboardcrm.com